News | 21 September 2021

Carlisle Homes Takes Out Prestigious Industry Award at National Level

by Carlisle Homes

Despite 2020/21 proving a different and challenging year, Carlisle Homes’ commitment to exceeding our customers’ expectations has remained.

Showing immense agility, professionalism, and maturity, Carlisle has continued to deliver quality homes for our clients, an achievement that has recently been recognised with the industry’s highest accolade, the 2021 Housing Industry Association (HIA) Australian Professional Major Builder Award.

Awarded the HIA’s Victorian Professional Major Builder title three times (2015, 2017, 2020), we are delighted to take out the National title, reflecting just how far Carlisle has grown to provide industry leading service and exceptional quality homes, in our 17 years of operation. We are thrilled to see our efforts and customer-centric approach acknowledged with such a prestigious award.

“To be awarded as the Australian Professional Major Builder was a great result and a testament to the input from all our staff and our managers in what was an extremely difficult year for everyone. I’m extremely proud of how we got through.” – John Doulgeridis, Managing Director

Carlisle’s award winning home designs are just one of the many reason’s why life’s better in a Carlisle home. Featured here 2020 HIA Best Display Home $600,001 - $1 million winner Sorrento Grand Retreat, Mt Atkinson Estate, Truganina.

So, what does it take to become the most professional major builder in the country? This acclaimed award is given to the builder who outperforms others across 5 key areas: business philosophy, principles & leadership, planning, marketing & growth, business management, and financial management & ethical conduct, along with their contribution to the overall customer experience.

In awarding Carlisle Homes as Australia’s Most Professional Major Builder, the HIA noted four key aspects that set us apart from the other finalists:

“Delivering designs that suit a customer’s lifestyle and maintaining transparency throughout the home building journey is central to the business’ operations.”

Our product offering exceeds 140 unique floorplans, so there is a design to suit every budget and lifestyle. We are committed to providing 100% fixed prices to our customers so that there are never any unexpected costs along the way.

“The leadership team is focused on empowering and developing staff, increasing the visibility of women in construction, as well as decreasing Carlisle’s environmental footprint.”

In order to deliver an exceptional customer experience, Carlisle invest heavily in the professional development and wellbeing of our staff, to ensure that our team continues to be the best in the industry.

“A carefully curated blog of informative and inspiring expert content helps to guide and educate homeowners.”

The Home Files has proven to be a popular resource for our customers to feel empowered in their building journey; with blogs covering everything from styling inspiration, to finance tips and building advice. Check out the Home Files now.

“Ongoing investment in IT systems and communications processes has enabled improved service efficiencies.”

The introduction of our EasyLiving QuickQuote, House & Land Dream Builder and Carlisle Customer Profile tools allow you to plan your dream home with ease!

Carlisle is focused on investing in new processes and opportunities to continually improve the customer experience, such as our new Spectra showroom launching late 2021.

We are both proud and excited to have been announced as Australia’s Most Professional Major Builder. Our team, led by Managing Director John Doulgeridis, are more inspired than ever to deliver unsurpassed service and an enjoyable building experience for our customers. We are committed to continuing our customer-centric approach, and investing in innovation, so that we can continue to lead the industry as Australia’s No. 1 Builder; after all, our customer’s experience is at the heart of everything we do.

To find out more about how we can bring your dream home to life, book an introductory chat with one of our expert Sales Consultants today!

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