Our Customer Promise

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Ensuring we provide the best possible customer experience is at the heart of everything we do. This is why Carlisle Homes has been awarded as the HIA Australian Professional Major Builder in 2021, as well as the HIA Victorian Professional Major Builder three times.

Our Commitment to you 1

OUR COMMITMENT TO YOU

We make building your dream home an enjoyable and rewarding experience by:

  • Communicating with you in the way you choose
  • Welcoming your feedback throughout the process
  • Addressing issues promptly
Our Commitment to service 1

OUR COMMITMENT TO SERVICE

We go the extra mile to deliver service excellence at every level by:

  • Being polite, clear and straightforward with you
  • Appointing dedicated and experienced people as points of service
  • Staying in touch with weekly progress reports during construction and 14 days after settlement
  • Explaining the entire building process up front
  • Responding to your general enquiries within one working day
Our Commitment to quality 1

OUR COMMITMENT TO QUALITY

We aim to deliver a home that exceeds your expectations by:

  • Delivering a display home quality build, on time
  • Conducting several on-site inspections throughout construction
  • Providing a quality assurance inspection
  • Providing easy to understand documents
Our commitment to making the experience better 1

OUR COMMITMENT TO MAKING THE EXPERIENCE BETTER

We’re in this building process together so we ask that you as a customer:

  • Be complete and accurate in your dealings with us
  • Extend mutual courtesy and respect to our team
  • Take time to understand your obligations and strive to fulfill them
  • Thoroughly read our documentation and seek clarification if necessary
  • Be honest and transparent with us
Our commitment to problem solving 1

OUR COMMITMENT TO PROBLEM SOLVING

We make issue resolution easier by:

  • Promptly attending to all issues and disputes with transparency
  • Creating opportunities to discuss all issues openly and fairly
  • Answering your query with a formal response within 7 working days

A note from our director, John Doulgeridis,

"Having spent most of my life in the residential building industry, I know that building a new home can be just as exciting as it is daunting. That’s why from the very beginning, our focus at Carlisle Homes has been on exceeding our customers’ expectations, every step of the way. It’s our unwavering commitment and dedication to personal service that allows us to build homes of exceptional quality for each and every customer."

Find your dream home with over 100 Carlisle home designs to choose from.

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