Issue Resolution Process

It is important that you follow all of the below steps in sequential order.

1. 

Please first contact your Client Liaison Executive.

You can email your Client Liaison Executive directly;
You can call on 8561 4777; or
You can fax on 9561 5320.

Your Client Liaison Executive will respond to you within 2 business days.

2. 

If you are dissatisfied with the response you receive

Please then email us providing a detailed explanation of your issue (clearly identifying your job number or street address), any photographs or supporting documents.

A representative from Carlisle’s issue resolution team will contact you and/or provide you with a written response within 7 business days.

3. 

In the event that Carlisle Homes cannot resolve your issue

In the event that Carlisle Homes cannot resolve your issue using the above Issue Resolution Process, you can refer the matter to the Domestic Building Dispute Resolution Victoria (DBDRV)
(Ph: 1300 55 75 59).

Please note prior to 26th April 2017, the previous issue resolution authorities were the Victorian Building Authority (Ph: 1300 815 127) or the Victorian Civil and Administrative Tribunal (Ph: 9628 9999).