News | 12 November 2014

Carlisle Homes wins consecutive HIA customer service award

by Carlisle Homes

We at Carlisle Homes are excited to announce that we have been awarded the 2014 Customer Service Award at the HIA-CSR Victorian Home and Kitchen & Bathroom Awards, making it 2 years in a row!

Specifically, the HIA Customer Service Award recognises excellence in customer service for builders or suppliers to the building industry with the judging criteria of the HIA Customer Service Award including a review of the following areas of business:

  • Customer Service Policy
  • Communication
  • Research and Development
  • Customer Service Levels
  • Customer Satisfaction

John Doulgeridis, Managing Director of Carlisle Homes, is proud of the achievement and what it holds for the future. "This award recognises the hard work and dedication of every member of our team. To be recognised for our excellence in customer service for a second time demonstrates that we are always striving to exceed our customers' expectations and build them the perfect home."

We would like to thank everyone who has built homes with us, shared a positive experience with family or friends and helped play a part in ensuring we provide the best experience we possibly can. We will continue to listen, collaborate, continuously challenge and innovate the way we do business to meet our customers’ needs.

We understand that satisfied customers are at the core of our ongoing success as we remain committed to building homes exceptional in quality matched by an experience that surpasses customers’ expectations.

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