News | 23 April 2021

Carlisle Awarded Best in Victoria for Excellence in Customer Relations

by Carlisle Homes

The results are in! With a score of 97.99% in customer satisfaction, Carlisle Homes takes home the 2021 Victorian State Award for Excellence in Customer Relations. Discover why we won!

This just in: Carlisle Homes has topped the state for customer service after winning the Victorian State Award for Excellence in Customer Relations in the Australian Achiever Awards 2021. The award comes after receiving a score of 97.99% for customer satisfaction in the Architect Services, Building Design, Building Construction & Interior Design Services category.

The Australian Achiever Awards, now in their 24th year, are an independent award system based on assessment ratings from a business’s own customers. The award system focuses on eight criteria; Time Related Service, Addressing Client Needs, Care and Attention, Value, Attitude, Communication, Overall Perception and Referral.

At Carlisle Homes we pride ourselves on exceptional customer service at every step of your journey. Honesty, transparency, respect and communication are at the core of our company.

Anything above 80% is regarded as exceptional. Carlisle’s score of 97.99% reflects our outstanding and ongoing commitment to customer service.

Some of the comments the Australian Achiever Awards received from our customers are:

Carlisle Homes provided great customer service from the first point of contact to finish. The business and team members are easy to deal with and I have been impressed with their honesty. There is an impressive range of upgrades, and they pay excellent attention to the details. They have been terrific in understanding my needs during COVID times.

The whole process has been fantastic. The sales and contract changes were handled professionally. Even though it was during COVID, the construction still started on time. Everything was always on track, which gave me confidence and peace of mind. The supervisor was highly professional, and very prompt to follow up. The handover process was on time with certificates and post-support has been great. They even gave me an extended structure warranty. I am very happy.

The staff at Carlisle Homes have been nothing but perfect. I like that Kelly is straight to the point. She is always friendly, polite and willing to help. Kelly has set a benchmark for the business, and I hope other customers see how good she is. A really good experience.

Carlisle Homes has worked hard to build close relationships with industry partners and continues to support a working environment internally that recognises and values each team member and their work. This approach is reflected in the superior service we offer to our clients.

“Customer service lies at the heart of everything we do. The fact that our clients have spoken and it’s their testimonies that have won us this award is incredibly humbling,” says John Doulgeridis, Managing Director of Carlisle Homes. “Customer service means different things to different people. To us, it’s a commitment to honesty, transparency, respect and communication – values that every member of our hardworking team and our industry partners hold dear. To have that recognised by our many satisfied customers is hugely rewarding and we couldn’t be prouder.”

See why we won! Speak to our friendly and knowledgeable sales team today and start the journey to building your dream home. Click here for the team’s contact details or visit one of our display homes.

Like this article? Add it to your favourites

Carlisle newsletter

Get the latest news from Carlisle Homes regarding exclusive specials, lifestyle and interior trends.