Everyone understands the importance of customer satisfaction, and everyone passionately shares the same goals to ‘go the extra mile’ and create moments of truth for our customers to remember.
‘From the beginning, our focus has been on superior quality and service excellence throughout the entire customer journey,’ John Doulgeridis, Managing Director.
We’ve earned our reputation for service by consistently listening to our customers and acting on feedback. Our customer satisfaction program, Customer Insights, together with our dedicated Customer Care Team, allow us to receive feedback from our customers at key milestones throughout their building journey which enables us to continually evolve our product and services to match and exceed expectations.
Testament to our genuine customer focus, we were recently awarded the No. 1 Home Builder in Victoria by Productreview.com.au, complementing our 3-time success in the Housing Industry of Australia Customer Service Award.
Above all, our best reward, and most effective form of advertising, is when our customers choose to build with us for a second, and sometimes third and fourth time. Customers, Bec and Adam have built two homes with us now, and have become passionate advocates of the Carlisle brand.
‘Carlisle’s commitment to service is obvious from the very beginning, certainly a step above the rest.’
Here at Carlisle we know that life’s better when your expectations are exceeded…again and again. Finding the right builder for your new home is an important part of the process, so your building experience is rewarding and memorable for the right reasons. Here is a handy checklist to get you started;
You’ve done your homework well and feel confident about your builder choice and now it is time to book in your official consultation to discuss your specific needs and get your new home journey on the way.